Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Spanish Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities, consistently ranking among the top firms for sourcing professionals for premier jobs in Bulgaria.
Job Overview
We are currently seeking a dynamic professional to join our team in Sofia for the Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect fit for a tech-savvy individual passionate about the consumer electronics industry who is looking to grow their career within a fast-paced, high-innovation environment.
Key Responsibilities
- Provide high-quality technical support for iRobot products within the consumer electronics sector.
- Resolve customer inquiries via phone, email, and chat, maintaining excellent service standards.
- Diagnose and troubleshoot smart home connectivity issues for our Spanish-speaking clientele.
- Maintain detailed documentation of consumer interactions and technical resolutions.
- Stay updated on the latest iRobot hardware and software innovations to provide expert-level guidance.
- Collaborate with the global support team to improve customer satisfaction and efficiency.
- Escalate complex technical cases to the relevant departments while managing the cust
