Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Spanish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a global environment while enjoying the vibrant professional landscape of Sofia.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector.
• Resolve technical and general inquiries with a focus on first-contact resolution.
• Maintain accurate records of customer interactions within our internal CRM system.
• Act as a primary brand ambassador for our international clients, ensuring a premium service experience.
• Collaborate with international teams to optimize support workflows and communication strategies.
• Contribute to the continuous improvement of support protocols to enhance client satisfaction.

Requirements

• Native or fluent Spanish (spoken and written) is