Swedish Speaking Customer Support Specialist - Work In Sofia, Bulgaria
Swedish Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment agency specializing in connecting top-tier talent with world-class organizations in the Customer Support Services sector. As a leader in European staffing, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in international environments.
Job Overview
We are currently seeking a talented individual for a Swedish Speaking Customer Support Specialist position in Bulgaria. This role is perfect for a communication-driven professional eager to build their career within the vibrant Customer Support Services industry while enjoying a seamless transition to a new country.
Key Responsibilities
- Provide exceptional service to customers via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex client inquiries and technical issues with a focus on first-contact resolution.
- Maintain high levels of customer satisfaction by delivering professional and empathetic support in Swedish.
- Document all interactions accurately within the internal database to ensure quality control.
- Collaborate with cross-functional teams to escalate and resolve high-priority client matters.
- Contribute to the continuous improvement of support protocols and service standards.
- Achieve individual and team-based
