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Posted 8h ago•Baltimore
Front Office Manager - ROOST Baltimore
MiddleOn-site (Baltimore)Salary undisclosed
Job Description
Front Office Manager
ROOST Baltimore | Baltimore, MD
Job Overview
ROOST Baltimore is seeking an experienced, hands-on Front Office Manager to oversee the day-to-day Front Office and Food & Beverage operations of the property. This role is responsible for ensuring seamless operations across guest-facing and back-of-house areas while maintaining ROOST’s standards for hospitality, service, cleanliness, and overall guest experience.
The Front Office Manager will lead and develop a team of hospitality professionals, serve as a key point of contact for guests and associates, and work closely with Housekeeping, Maintenance, Reservations, and property leadership. The ideal candidate is a highly organized, service-driven leader who thrives in a dynamic environment and enjoys being actively involved in daily operations.
Essential Job Functions & Responsibilities
Leadership & Guest Experience
Job Overview
ROOST Baltimore is seeking an experienced, hands-on Front Office Manager to oversee the day-to-day Front Office and Food & Beverage operations of the property. This role is responsible for ensuring seamless operations across guest-facing and back-of-house areas while maintaining ROOST’s standards for hospitality, service, cleanliness, and overall guest experience.
The Front Office Manager will lead and develop a team of hospitality professionals, serve as a key point of contact for guests and associates, and work closely with Housekeeping, Maintenance, Reservations, and property leadership. The ideal candidate is a highly organized, service-driven leader who thrives in a dynamic environment and enjoys being actively involved in daily operations.
Essential Job Functions & Responsibilities
Leadership & Guest Experience
- Lead, motivate, and inspire team members to consistently deliver exceptional service and exceed guest expectations.
- Provide ongoing coaching, training, and development to ensure team members have the knowledge and resources necessary to perform their roles effectively.
- Set clear performance expectations, provi
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