Customer Service Specialist
Location: 100% remote within the U.S. (any U.S. time zone)
Classification: Full-time, 40 hours a week
Pay Range: $19.17 to $26.34 per hour
Training: Cohorts for this position will begin on November 11 and December 2, 2026
Customer Service Specialist at Miaplaza
At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department. Our expert agents take total ownership of every interaction and create exceptional, human-centered experiences across phone, live chat, email, and social media. Excellence isn't a goal here; it's the standard we hold ourselves to every day.
As a Customer Service Specialist, you'll be part of our high-volume support team, serving as a trusted guide for parents and educators as they make important decisions about their children’s education. Through expert advice and tailored solutions, you’ll help build confidence and lasting trust.
▶️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!
Key Responsibilities
Deliver exceptional support across multiple channels (phone, email, chat, and social me
