Snow Bowl Guest Services (S01436)

This is considered a part-time, hourly, non-benefits eligible position. The minimum starting rate for the position is $ 17.45 per hour, with an increased wage for each returning ski season. Some hours are eligible for shift differential for nights and weekends.

The Guest Services team provides welcoming, knowledgeable, and professional service to guests of the Middlebury Snowbowl. This position serves as a primary point of contact for guests and supports daily operations through lift ticket and season pass sales, retail and rental checkout, webstore assistance, and general guest support.

Guest Services team members are expected to develop a strong understanding of Snowbowl products, programs, policies, and online purchasing processes in order to help guests navigate their experience from purchase through arrival at the mountain.

Core Responsibilities:

• Provide friendly, professional, and efficient customer service to all Snowbowl guests.
• Sell and process daily lift tickets, season passes, programs, rentals, retail merchandise, and other Ski Area products using point-of-sale systems.
• Develop a thorough understanding of the Ski Area webstore, including the online purchasing process, available products, account setup, wa