Billing & Collections Specialist

Hi there!

We are seeking a Billing & Collections Specialist to join one of our U.S. client. This role is responsible for managing the full billing cycle, from invoice creation and validation through payment collection and account reconciliation. The ideal candidate will have strong accounts receivable experience, a solid understanding of billing processes, and proven success in managing collections while maintaining positive customer relationships.

Requirements

• Manage the complete billing cycle, including invoice generation, review, submission, and follow-up.
• Ensure customer invoices are accurate, timely, and aligned with contractual agreements.
• Monitor accounts receivable balances and proactively follow up on outstanding invoices.
• Conduct collection activities through different communications channels with customers.
• Investigate and resolve billing discrepancies, payment disputes, and customer inquiries.
• Apply and reconcile customer payments accurately within the accounting system.
• Review aging reports and prioritize collection efforts to reduce overdue balances.
• Maintain accurate customer account records and documentation.
• Collaborate with internal departments to ensure billing accuracy and timely issue resolution.
• Prepare and distribute account statements and collection reports.
• Assist with month-end close activities related to accounts