Operations Manager (Korean-English speaker)

Location: Dominican Republic

Work Arrangement: Work from home, with occasional travel to client or operational sites as needed

Language Requirement: Strong written and verbal communication skills in both Korean and English

Position Summary

The Operations Manager will coordinate day-to-day client communication and support the effective delivery of Shared Services, Back-office, and Contact Center operations. This role will work closely with the client, operations team, and relevant support functions to monitor performance, resolve issues, and ensure timely completion of agreed action items.

We are looking for a hands-on, proactive operations professional who can independently manage day-to-day operational matters, coordinate across teams, and escalate significant issues when necessary.

Key Responsibilities

• Manage day-to-day client communication and serve as a key liaison between the client, operations team, and support functions.
• Coordinate activities across Shared Services, Back-office, and Contact Center operations.
• Track client requests, operational issues, decisions, and action items, ensuring timely follow-up and accurate documentation.
• Monitor KPIs, service levels, productivity, quality, staffing, and other operational data; identify performance gaps and c