Program Lead

Hi there!

We are seeking a Program Lead to join one of our U.S. We're looking for someone who can drive operational excellence, manage BPO relationships, lead process improvements, and serve as a strategic partner to key stakeholders.

This is a hybrid position, offering a combination of in-office and remote work. (3 days a week in-office, 2 days remote)

Responsabilities

·       Streamline communication for clients and partners to enable business success.

·       Respond and communicate promptly to all inquiries from clients and partners.

·       Collaborate with various parties up to executive levels to define strategic scope / improve KPIs.

·       Provide innovative solutions to overcome business challenges.

·       Identify risks and proactively engage senior management to resolve them.

·       Build cooperative relationships with clients and partners.

·       Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support.

Requirements

·       English: Excellent written and verbal communication skills

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