Product Support Specialist - Remote

Mindex is looking for an experienced Support Specialist who provides exceptional functional and technical support across out K-12 education product suite, including SchoolTool, Advanced Analytics, Mindex Integration Platform, ClearTrack, and MTSS Edge. This Support Specialist will have a primary focus on (but not limited to) Special Education (SPED), Academic Intervention Services (AIS), and Medicaid billing and compliance applications. This role serves as a trusted resource for school districts, educational agencies, and internal teams by troubleshooting application issues, providing product guidance, supporting regulatory compliance workflows, and ensuring successful customer adoption of software solutions. 

The ideal candidate possesses strong customer service skills, experience supporting K-12 educational programs, and an understanding of special education processes, intervention services, and Medicaid reimbursement requirements within educational settings.

Compensation

$52,000 - $72,000

What You'll Accomplish

• Triage customer chat requests and service desk tickets for Mindex product applications including server and/or database troubleshooting (errors, profiling, etc.) 

• Troubleshoots Mindex product applications, server and database related tickets and escalates to the next level when further investigation and documentation is required. 
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