IT Operations Lead
About the team and the role
Mind Robotics is building intelligent robotic systems. Our work happens on-site across active hardware labs, test floors, and compute environments where hardware and software iterate together daily.
As our first dedicated IT hire, you will build and own our IT operations end to end. You’ll be responsible for making sure our teams never lose momentum to tooling, identity, device, or network issues, whether that means troubleshooting a Linux/driver setup in the lab, setting up zero-touch laptop provisioning for new hires, or ensuring our test-floor Wi-Fi can handle high-throughput robot telemetry.
We believe modern IT should be built for extreme leverage. In this role, you will actively use AI agents and build agentic workflows (leveraging LLMs, MCP, and API integrations) to automate support intake, triage, provisioning, access approvals, and system reconciliation. You'll build an AI-native IT foundation that keeps operations fast, lean, and scalable without scaling support headcount.
Responsibilities
Own internal IT & support: Be the primary technical point of contact for the team. Establish a lightweight, responsive support workflow that unblocks engineers quickly without unnecessary
