Customer Experience Specialist (Contractor Role)
About the Role
As a Customer Experience Specialist in our Academy division, you are the guardian of student success for our premium programs. This dynamic role sits at the intersection of community management, customer success, and project management. You are not just resolving inquiries; you are guiding learners through a transformative journey.
You will act as the primary touchpoint for our students, supporting them from onboarding to graduation. This involves guiding customers on live calls—moderating chat and providing on-camera live Q&A support—and ensuring they remain engaged and successful in their learning goals. Additionally, you will become a Subject Matter Expert (SME) in one of our core content pillars, meaning a genuine passion for personal development is a must. You will provide white-glove support while owning the feedback loop that drives the evolution of our products.
Responsibilities
Community Management & Support:
High-Touch Engagement: Provide premium support both asynchronously (via email/community platforms) and synchronously (during live sessions) to ensure your cohort receives a world-class experience.
Live Even
