Operations Coordinator, Collections
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're hiring Operations Coordinators for our Collections & Recoveries team to have direct, honest conversations with customers every day about getting their accounts back on track, fairly and respectfully.
The impact you'll make:
A customer’s fallen behind on a credit card payment. They already know what they owe. What they don't know is whether taking our call means getting further behind, or getting somewhere. They need someone on the other end of the line who will tell them plainly what's owed and what their options are, listen to what's going on, and help them land on a plan that works for their life.
As an Operations Coordinator on the Collections & Recoveries team, you're that voice. Your job on every call is to be straightforward, be kind, and get to a plan that helps the cardholder move forward.
As Operations Coordinator, you will:
- Speak with customers who've
