Customer Experience and Business Operations Specialist

 

Who We Are

Mission Telecom is a 501(c)(4) nonprofit wireless broadband provider and grantmaking foundation. We partner with nonprofits, schools, and libraries to close the digital divide through reliable, affordable wireless broadband and connected devices, and through Mission Telecom Giving, we fund social impact organizations working to advance equity and justice. Our grantmaking focuses on multiracial democracy, movement infrastructure and innovation, and telecom justice, including broadband affordability policy.

About the Role

Mission Telecom is looking for a part-time Customer Experience and Business Operations Specialist to be a main point of contact for the nonprofits, schools, and libraries that use our wireless broadband service. You’ll answer support requests, onboard new accounts, process orders, and help customers get the most out of their service.

This role reports to the Senior Manager of Operations and works closely with our operations, sales, and technical teams, as well as outside partners such as carriers and device suppliers. Beyond day-to-day support, you’ll help document and improve the processes we run in our CRM and account management tools, and track the data that shows how well we’re serving customers.

This is a part-time, hourly position of up to 29 hours per we