Customer Experience Strategy & Business Transformation Lead
In the past 18 years, Mito has grown from 3 guys, averaging an age of 27, to over 230 people dreaming up the most clever things our clients have ever seen (unless they’ve seen the Large Hadron Collider). Along the way, we’ve evolved together with the world around us: as digitalization, design and agile ways of working kept bringing new challenges, we kept adapting and reinventing how we work. Today, beyond campaigns, websites and apps, we design loyalty programs and complex digital ecosystems for inspiring brands all over the world, helping them not only stand out, but build lasting relationships with their customers.
Now we're looking for an experienced business consultant to lead our Customer Experience (CX) Strategy & Business Transformation practice. You'll bring classic consulting rigor to the customer experience space: diagnosing business problems, building the business case and guiding C-level clients to decisions that pay off. A good feel for service design and design thinking will help you get there.
Requirements
Your tasks will be:
- Strategic Consulting: Break down complex client problems with structured, hypothesis-driven thinking, and turn them into clear, decision-ready recommendations for C-level stakeholders.
- Business Design & Transformation: Help clients make solutions work within their organization by designing the right operating models, processes and ways of
