Posted 1h ago•Vienna
IT Support Technician (m/f/d), Full time (40 h/w)
MiddleOn-site (Vienna)Salary undisclosed
Required Skills
Azure
Job Description
Job position and department´s overview
Modul University Vienna is seeking an enthusiastic, experienced and customer-focused professional to join our dynamic technology team, providing first-line technical support and ensuring seamless day-to-day operations across our Windows environment, infrastructure and specialized classroom learning spaces.
Your responsibilities
- Helpdesk & Ticketing: Manage, prioritise and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.
- Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting and user account management (Active Directory / Entra ID).
- Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment and student and staff devices to help ensure disruption-free learning environments.
- Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi-Fi access points, printers and server backups under the guidance of senior IT staff.
- Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments
Your profile
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