Salesforce Administrator (Vertical AI B2B - Hybrid)

About Momos

Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide.

About the role

We're looking for a Salesforce Administrator to manage, configure, and support our Salesforce platform — keeping our data clean, our workflows reliable, and our teams able to actually use the system day to day.

Responsibilities

• Administer and maintain the Salesforce platform: user management, roles, profiles, permission sets, and security settings
• Create and maintain custom objects, fields, page layouts, validation rules, and flows
• Build and maintain reports and dashboards for stakeholders across the business
• Monitor data integrity — deduplication, data cleansing, and routine audits
• Provide first-line troubleshooting and technical support to end users
• Manage system upgrades and test new Salesforce releases before rollout
• Document processes, configuration changes, and internal training materials
• Deliver onboarding and training sessions for new users
• Gather requirements from stakeholders and translate them into workable Salesforce solutions
• Collaborate with cross-functio