Strategic Business Analyst (Vertical AI B2B - Hybrid)

About Momos

Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide.

About the role

We're looking for a Strategic Business Analyst to support cross-functional projects, drive operational improvements, and turn data into clear recommendations for leadership. This role sits close to decision-making and works across teams to keep initiatives on track.

Responsibilities

• Support end-to-end execution of cross-functional business operations projects, from scoping through delivery
• Conduct data analysis to evaluate performance, identify trends, and surface actionable insights
• Prepare structured reports, briefs, and presentations for leadership review
• Coordinate with stakeholders across departments to align on priorities, timelines, and deliverables
• Identify inefficiencies in existing processes and propose practical improvements
• Track project milestones and flag risks or blockers proactively
• Take ownership of ad hoc strategic and operational initiatives as they arise
• Maintain documentation of processes, decisions, and project outcomes

Requirements

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