Strategy & Operations Associate / Manager (Vertical AI B2B - Hybrid)

About Momos

Momos is building AI agents for unforgettable hospitality. Our agents power the end-to-end guest experience for some of the largest hospitality brands in the world, including Burger King and Popeyes—helping them understand their guests, resolve issues, strengthen relationships, and improve operations across thousands of locations.

We are an international company backed by leading global investors, and we are growing quickly.

Vietnam is at the center of that growth. We are building what we call our AI Village: a dense community of exceptionally smart, hungry, and AI-native people who want to build category-defining products together. Vietnam is already our largest and fastest-growing office. It is not a satellite office or an outsourced delivery center—it is a core part of Momos’ global strategy and where many of our most important teams and capabilities are being built.

About the role

We are looking for a heat-seeking missile for pain.

This is not a role with a neat box around it. You will go wherever the company’s hardest and most important problems are, figure out what is actually happening, and help solve them.

One month, you might launch a new operating process or help us enter a market. The next, you might diagnose why a key metric is underperforming, build the business case for a new initiative, unblock a cross-functional project, or turn a messy spreadsheet and five competing opinions into a clear deci