Head of PMO

This is a group-level leadership role accountable for how Mondia runs: turning strategy into delivered outcomes, and doing so productively and cost-efficiently. Reporting to the COO, the Head of Operations owns the Group PMO, leads the delivery of the company’s strategic initiatives, and drives an AI-first operational excellence agenda that measurably improves productivity, efficiency and cost performance across the group, so that Mondia can scale without a proportional increase in cost or headcount.

The role brings together four mandates:

• Business & delivery operations – own the group’s operating rhythm and ensure that commitments made to clients, partners and the Executive Team are delivered on time, to quality and within budget.
• Portfolio & strategic initiatives – run the Group PMO and lead the company’s highest-priority cross-functional initiatives, from business case through to benefits realisation.
• Operational excellence – define, measure and continuously improve productivity, efficiency and cost, using data, process redesign and automation.
• AI-first operations – make AI the default starting point for how work gets done, embedding it across processes, delivery and decision-making so the business becomes more scalable, efficient and effective.

The Head of Operations acts as a trusted adviser to the COO, CEO and Executive Team, p