Customer Operations Executive

About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement. Salary:Hybrid: £27,000 per annum, Remote: £25,000 per annum Location: London (Hybrid, 2 days per week from our London office) / Fully Remote (UK) Working Hours: 5 days per week, 9am - 5:30pm, which will include one weekend day on rotation, typically every 6 to 8 weeks. Contract Type: Permanent      About the Role Moneybox wants to help a generation invest in their future. Every day, thousands of customers trust us to move their money quickly, safely and correctly, whether that's transferring an existing ISA or LISA into Moneybox, or using their Lifetime ISA to buy their first home. As a member of the Customer Operations team, you'll be at the centre of that promise. You'll help customers get set up, keep their transfers and payments moving, and make sure that when things get complicated (and they sometimes do), someone's actually on it. This isn't just about processing cases accurately and efficiently (though that matters enormously); it's about making customers feel genuinely looked after during one of