Collections Agent

Who we are
Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes the majority of the POS transactions in Nigeria.

Location: Jibowu, Lagos (Hybrid) 

Roles & Responsibilities

The Collections Agent is responsible for managing delinquent loan accounts and recovering outstanding payments through structured customer engagement across approved communication channels. The role focuses on early-stage and mid-stage arrears management, ensuring high recovery rates while maintaining compliance with internal policies and regulatory guidelines.

The officer is expected to meet daily productivity and recovery targets while delivering professional and compliant customer interactions.

• Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue payments.
• Contact customers via approved communication channels to negotiate repayment an