Offline Customer Support Officer (Lagos)

About us

Ranked by the Financial Times in 2024, Moniepoint is Africa’s fastest-growing fintech, trusted by over 10 million business and individual accounts and processing billions of Naira in transactions monthly. Our mission is to enable financial happiness for every African, everywhere.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Customer Support Officer (Offline State Support)

Department: Customer Support Operations

Reports to: Regional Team Lead

Location: Lagos

About this role

The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent cus