Brokerage Services Support Specialist
MiddleOn-site (Riyadh)Salary undisclosed
Job Description
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Responsibility:
Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.
- Responsible for local and overseas customers/clients, the work languages used are Arabic and English.
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.
- Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
- Assist customers/clients with trading account registration and verification processes.
- Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
- Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
- Assist in handling and resolv
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