Customer Service Manager
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Join our dynamic team at Moomoo, where your passion for finance and technology can thrive.
About the role
We are looking for an experienced and motivated Customer Service & Client Success Manager to lead a team of Customer Service and Client Success Specialists supporting our brokerage financial services business.
This role will be responsible for managing day-to-day team performance, ensuring high-quality customer service, driving client engagement and supporting business growth through effective team management and sales initiatives.
The ideal candidate should have 2–3 years of team management experience, with prior exposure to sales, customer service, financial services, or brokerage-related operations. Experience in a financial services environment will be an added advantage.
Key Responsibilities
- Lead and manage the Customer Service and Client Success Specialist team, overseeing daily operations, productivity, service quality, and KPI performance.
- Coach and develop team members through regular performance reviews, feedback, and
