Senior Specialist IT Support

Job Purpose

As the Senior Specialist IT Support, you will report to the Manager IT Systems & Infrastructure and play a key role in delivering high-quality IT services across the region, combining hands-on technical expertise with responsibility for local IT operations.
You will also be working closely with the global IT team, you will support, maintain, and continuously improve our Microsoft 365, Azure, and end-user computing environments while ensuring that US operations remain aligned with MoonLake’s standards. In the early stages of our IT department’s growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed.

Major Accountabilities

• End-user Services and Support: Provide and oversee user support onsite and remotely, including troubleshooting, device support, collaboration tools, onboarding, offboarding, access control and user lifecycle management.
• Microsoft 365, Azure and Endpoint Management: Administer and continuously improve the Microsoft 365 and Azure environment, including Intune, Autopilot, Defender, SharePoint, Teams and related endpoint, identity and collaboration services. 
• Infrastructure and Local Site Readiness: Support the implementation, maintenance and performance of local infrastructure, networks, devices, meetin