Account Manager

The Account Manager (AM) is responsible for the customer’s experience with Moss, account revenue and profitability, and project administration for assigned accounts. The AM specifies the Moss products and custom solutions that meet the customer’s requirements. This customer-focused position responds to customer inquiries as the contact between the customer and any other areas of Moss the customer needs assistance from. As the primary “in house” contact, the AM is responsible for providing solutions design, price quote administration. Additionally, they are accountable for opportunity management, growing revenue with the assigned accounts, and project management. 

JOB RESPONSIBILITIES 

• Manages price quote administration by qualifying new opportunities to create accurate and comprehensive price quotes. 

• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design. 

• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines. 

• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order. 

• With the help of the Project Coordinator, manages the customer approval process&nb