Customer Experience Associate (f/m/d)
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works. Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns. Join us for what's next.
We are hiring a Customer Support Specialist (f/m/d) to join our Operations team in Berlin.
This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech.
This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.
What You’ll Be Doing
From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:
Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
Understand the Product Deeply:
