IT Support Specialist [6 Month Contract]

Mission Summary

The ideal candidate will be able to simultaneously act as the face of IT, and provide world-class customer service to our end users and executives. The IT Engineer will support and configure the workstations for Motional’s end users, as well as assist with the automation of various tasks. This role is also responsible for managing and enhancing Motional’s end-user experience by aiding in the continuous improvement of our end-user support process, our endpoint imaging practices, and maintaining departmental hardware across multiple sites.

What You Will Do

• Serve as the face of IT, building rapport across teams and delivering an exceptional, world-class customer service experience both locally and remotely.
• Creatively problem-solve and troubleshoot issues as they arise. Properly document and process incident requests to meet SLA requirements, and escalate security, hardware, or software concerns to appropriate stakeholders.
• Proactively monitor AV and conferencing equipment to ensure maximum availability. Manage IT inventory lifecycle through our internal asset management tools.
• Master and execute hardware configuration and imaging processes for workstations and laptops using Motional's standardized practices.
• Learn, document, and continuously