Senior Operations Manager

Mission Summary:

As Operations Manager for AV Test Engineering, you will lead in-vehicle testing operations at two geographic locations. You are accountable for the supervisors and 50+ specialists who run the tests, and for the vehicles and equipment those tests require. You set staffing and readiness plans, keep both sites executing to the same standard, and give leadership a clear view of what can be run and what is at risk. Test Engineering defines the test content. You make sure the people, vehicles, and equipment are in place to execute it safely and on schedule, on a three-to-six-month horizon tied to company OKRs.

What you'll do:

People leadership and development:

• Lead the Supervisors at both locations, and through them a workforce of 50+ specialists. Set expectations, give timely feedback, and run performance reviews.
• Coach Supervisors so they can run their own crews, handle day-to-day issues, and develop their people. Support development goals and name stretch opportunities early.
• Address performance issues in partnership with HR, and handle difficult conversations directly.
• Own talent planning across both sites: hiring, onboarding, reten