Customer Support Representative (Guest Relations)
Moving Doors is a tech-enabled property management and flexible living company providing fully furnished, design-led apartments for mid- to long-term stays. Operating across Limassol, Paphos and Athens, the company combines hospitality standards with technology and operational excellence to deliver a seamless living experience for guests and property owners.
As we continue to expand, with over 400 units already under management, we are looking for a Customer Support Representative to join our team in Athens and act as the primary point of contact for our guests. The role focuses on delivering a high standard of service, resolving guest issues efficiently, and collaborating with internal & external teams to ensure a smooth and positive guest experience throughout the customer journey.
Key Responsibilities
- Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
- Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
- Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
- Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly i
