Digital Release Specialist

Job Summary: The Digital Release Specialist is accountable for the timely, accurate, and efficient processing of all Release of Information requests while upholding superior service standards. The associate is expected to rigorously protect patient privacy, ensuring that access to medical information is granted only to authorized parties and that all disclosures strictly adhere to the request, supporting documentation, organizational policy, and HIPAA regulations.

 

 Duties/Responsibilities:

• Completes release-of-information requests by retrieving patient medical charts, accurately scanning and transmitting records, and returning charts in accordance with established procedures, quality standards, and daily productivity requirements.
• Interact with requestors to identify medical records needed for patient care, review, billing or release of information
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Provides excellent customer service by remaining attentive and respectful, ensuring full understanding of customer requests, following through as promised, and proactively identif