Director of Operations

Job Title: Director of Operations – Metrology

Reports To: CEO Type: Full-Time, Exempt

The Director of Service – Metrology is responsible for leading and managing the service and repair operations related to metrology equipment and calibration. This individual will oversee installation, calibration, preventive maintenance, repair services, customer support, and field service engineering for precision measurement tools. The role includes profit and loss responsibility, driving customer satisfaction, ensuring compliance with industry standards, and optimizing service delivery models to support business growth.

Key Responsibilities:

• Leadership & Strategy
• Develop and execute the strategy for the Service/Repair departments aligned with overall business goals.
• Lead a team of laboratory and repair managers.
• Set and monitor KPIs for service performance, customer satisfaction, response times, and profit contribution.

• Customer Service & Support
• Oversee customer engagement processes including installation, training, and ongoing service contracts.
• Serve as a high-level escalation point for major service issues.
• Ensure exceptional customer satisfaction through timely, professional service and technical support.

• Operational Excellence
• Establish standardized processes for