Technical Helpdesk Agent Level 1

Company Description

Join MSX International, a global leader serving the automotive and mobility industries for over 30 years.

With a strong international presence, MSX partners with the world's leading automotive manufacturers, dealer networks, and mobility providers, helping them drive transformation, improve performance, and achieve lasting success.

Job Description

Are you passionate about automotive diagnostics and looking to leverage your expertise to support a network of repair facilities without working in a workshop every day?

🚀 Key Responsibilities

• Handle technical support requests from workshops and repair facilities via phone, email, and ticketing systems.
• Perform remote diagnostics on mechanical, electrical, electronic, and high-voltage vehicle issues.
• Support field technicians in fault-finding activities and repair procedures.
• Analyze diagnostic data and test results from measurement tools such as multimeters, oscilloscopes, and other diagnostic equipment.
• Provide clear and effective technical recommendations to resolve complex cases.
• Collaborate with engineers and technical experts on critical and escalated issues.
• Maintain accurate case documentation and contribute to the continuous improvement of technical processes.

Qualifications

• Significant experience in an automotive dealership or workshop environment, as a Master Technician or Diagnostic Technician.
• Strong expertise in mechanical, electrical, and electronic diagnostics.
• Proven experience working with Electric Vehicles (EVs) and high-voltage systems.
• Valid High-Voltage Electrical Certification (HV certification).
• Proficiency with OEM diagnostic tools and electronic testing equipment.
• Excellent analytical, troubleshooting, and technical communication skills.
• A strong coach and mentor, comfortable providing guidance and technical support to technicians remotely.

Additional Information

• Permanent, full-time position (CDI)
• A dynamic and innovative technical environment
• Ongoing training on the latest automotive technologies
• The opportunity to collaborate with recognized industry experts
• Real career growth opportunities within the rapidly evolving electric mobility sector

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.