IT Helpdesk Technician

IT Helpdesk Technician Murgado Automotive Group | Corporate Office Miami, FL | Full-time | On-site Ready to be the go-to tech hero at a fast-growing national automotive group? At Murgado Automotive Group, we’re a dynamic, expanding company representing some of the world’s finest automotive brands. You’ll join our collaborative IT team at the corporate office in Miami, supporting users across the organization and helping keep systems running smoothly so teams can deliver exceptional experiences every day. This isn’t just another ticket-queue job. You’ll own the front line of support, solve real problems that keep the business moving, and have a clear path to grow your skills and career with a company that’s expanding coast-to-coast. What’s in it for you Competitive pay: based on experience and performance Full benefits package (medical, dental, vision) + 401(k) with company match Employee discounts on vehicles and services Real opportunities to grow — we invest in training, certifications, and internal advancement Supportive, collaborative team culture where your ideas to improve systems and processes are welcome Variety and impact: work with modern tools and occasionally jump into projects or after-hours rollouts that keep things exciting What you’ll do You’ll be the first point of contact for technical support across phone, email, and our ticketing system. Day-to-day, you’ll: Deliver remote support using RMM tools (ConnectWise Automate and similar) Install, configure, and ma