Head of Service [Member Services & Operations]

Money stress is the biggest productivity killer in the workplace - My Money Matters exists to change that. We're building an app that improves employees' finances automatically every pay day - giving them financial tools that directly improve their financial health with less effort.

Every pay day is an opportunity to build better money habits. We make it easy. Employees can accelerate retirement savings with tax-efficient pension top-ups, build a safety net effortlessly with auto savings, or access their already-earned salary ahead of pay day for emergencies.

For employers, fewer employees with money worries means more focus on work. We're trusted by major organisations including the NHS, and we're growing fast.

The role

Great service is how we earn trust and keep it. We’re looking for a Head of Service to lead our teams that make sure every employer and employee have great experience with My Money Matters, whether that is an employer with a query about their payroll files, or a member with questions about their account.

You’ll take ownership of our Operations and Member Services teams, supporting 470 employers and over half a million employees. You’