Product Experience Analyst - MYOB Practice Management (MPM)

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.   At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.   And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. Position: Product Experience Analyst – MYOB Practice Management (MPM) The Role -  Responsible for providing real-time guidance and support to Customer Experience team members and provide feedback for coaching and training opportunities -  Resolve complex MPM cases beyond standard frontline support through independent diagnosis across data, workflow, integrations, reporting, and product behaviour, bridging support, backend investigation, and controlled data correction. -  Collaborate extensively with internal partners such as Product Manager, Account Managers, Development Teams, Pro