Vendor Operations Lead

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.   At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.   And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. About the role Great customer operations need strong partnerships, clear expectations and someone to bring it all together. As our Vendor Operations Lead, you’ll own the relationship with MYOB’s outsourced customer operations partners. You’ll lead performance, governance, risk and commercial management across a large-scale contact centre environment. This is a senior individual contributor role. You’ll influence without direct authority, build trusted relationships and hold internal teams and external partners accountable. You’ll also help shape the future of customer operations th