PE - Customer Experience Representative
About MyOutDesk
Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.
Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.
About the Role
We are looking for a professional, composed communicator to serve as the front line of support for U.S.-based businesses across healthcare, real estate, finance, and professional services. You will handle inbound and outbound client interactions, resolve inquiries, and ensure every touchpoint reflects the brand's standards. If you've worked in a BPO handling U.S. customer accounts and know what it means to deliver consistent, high-quality service — this role is for you.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chat inquiries professionally and within defined SLAs.
- Qualify client needs and route or escalate issues appropriately.
- Resolve complaints and service issues with empathy and a solution-first mindset.
- Log all interactions accurately in the CRM — notes, outcomes, and next steps.
- Follow up on open
