Data Analyst - Ops Automation & Enablement

 

Summary

We are seeking an organized, metrics-driven Data Analyst to join our Data Analytics team, embedded within Service and Platform Enablement. In this role, you will analyze Agentic AI performance and enterprise CRM workflows, evaluate hyperautomation initiatives, and demonstrate the business impact of our operational transformations across product, operations, and business functions.

About the Opportunity

As a Data Analyst embedded in Service and Platform Enablement, you will work side-by-side with product managers, engineers, and operations leads to build the intelligence layer behind our operational scale. You will own the quantitative evaluation of end-to-end process transformations by analyzing event logs, tracking workflow friction, and evaluating AI agent outputs. By establishing robust process-mining datasets, performance tracking, and self-serve analytics, you ensure operational teams and product managers can validate efficiency gains while upholding strict regulatory and quality standards.

In this role, you will:

• Set the right goals: Help us establish clear, measurable targets based on an initiative’s scope, while improving overall forecasting and ROI modelling (e.g., FTE impact, handling times, error rates, and cost-per-