About the opportunity

We are looking for a dynamic Fraud Analyst to join our Fraud Operations team within the AFC Operations Department. In this role, you will play a key part in identifying, investigating, and mitigating fraud risks, ensuring operational efficiency, and maintaining a secure environment for our customers. You will balance daily operational responsibilities with high-impact project work, driving process improvements and helping scale our fraud prevention operations.

In this role, you will:

Process Improvement & Operations

• Drive continuous process improvements and operational efficiency across fraud detection and investigation workflows.
• Create, update, and maintain detailed Work Instructions (WIs) aligned with internal policies and global standards.
• Effectively balance daily operational case-handling responsibilities with key project-oriented initiatives.
• Investigate complex fraud escalations and take swift action to minimize financial losses and mitigate fraud risks.
   

Data & Analysis