Guest Experience Manager

Guest Experience (GX) Manager

Location: Tampa, FL (in person) · Full-time 

Competitive Pay, Bonus & Benefits

About Naked Farmer

Naked Farmer is built on a mission to build a better food system by connecting farmers to the community. We craft seasonal recipes based on what's growing nearby and know our farmers on a first-name basis. We were born in the global pandemic and have built a culture of resilience and transparency through our open-book management, profit-sharing plans and dedication to telling the story behind the farmers who grow our local food supply. We're entering a period of expansion as we open in new cities, using the platform we've built for more transparency around sourcing and cooking, and investing in a food supply system that works better for farmers, communities and chefs.

The role

You'll lead Naked Farmer's Guest Experience team. You own every conversation a guest has with us outside the restaurant: live order issues, email, chat, social, reviews and our phone line. You'll make it right for every guest, fast. Then you'll make sure what went wrong for them gets fixed for the next guest.

You won't do it by hand. AI answers routine questions around the clock, and our