Technical Customer Engineer (Product Support)
Team: Customer Success / Engineering
Mindset: Do you like writing code to solve customer problems? Read on.
About Nametag
Nametag is a category leader in identity verification, security, and account protection. We are building a world-class, remote-first team where engineers thrive in both technical depth and customer engagement. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security.
About the Role
We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer-reported issues. This is an engineering-adjacent role focused on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production.
This role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to unblock them quickly. This goes beyond ticket processing - it’s hands-on technical problem solving with real ownership.
Responsibilities
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