Operation Manager - E-commerce experience

Nasoft is hiring an Operation manager for E-commerce store in Kuwait city , We are looking for a highly organized and proactive Operations Manager to oversee daily operations, monitor employee performance, coordinate shifts and schedules, and ensure smooth and efficient delivery operations.

The ideal candidate will be responsible for managing operational activities, resolving day-to-day issues, monitoring drivers and order fulfillment, and identifying opportunities to improve processes and operational efficiency.

Key Responsibilities

• Monitor employees’ daily performance and ensure that all assigned tasks are completed accurately and on time.
• Manage employees and organize shift schedules and working hours according to operational requirements.
• Prepare, monitor, and maintain daily operational reports and performance updates.
• Monitor drivers and ensure that delivery operations are running smoothly and efficiently.
• Follow up on orders and promptly address any delivery issues, delays, or operational challenges.
• Handle internal and operational problems and provide practical and timely solutions.
• Coordinate effectively between employees and different departments to ensure smooth workflow and communication.
• Monitor employee attendance, punctuality, and overall performance.
• Identify recurring operational issues and re