Associate Director, Service Engineering

Overview

The Associate Director of Service Engineering leads the reliability, availability, and operational excellence of Natera’s lab-facing platforms. This role ensures that clinical systems, laboratory equipment workflows, and data pipelines operate with high reliability, scalability, and compliance in a regulated healthcare environment.

 

You will lead a team responsible for production stability, incident response, and service health, partnering closely with Production Engineering, Lab Operations, Bioinformatics, Infrastructure, Facilities, and Compliance to support mission-critical genetic testing and diagnostics.

 

Key Responsibilities

 

Leadership & Team Development

• Lead, mentor, and scale a team of Service Engineers / SREs supporting clinical production systems
• Establish clear expectations around ownership, on-call readiness, and operational excellence
• Drive hiring, onboarding, performance management, and career growth
• Foster a blameless, learning-oriented culture focused on patient impact and reliability

 

Service Reliability &