Mobile Phlebotomy Associate

POSITION SUMMARY:

Mobile Phlebotomy Associate reports to Mobile Phlebotomy Manager and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, and sales by assisting across a wide range of interactions.

Schedule:  Monday - Friday, 10am-7pm  CST.  The hourly rate starts at $21.50.   

PRIMARY RESPONSIBILITIES:

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes:
• Requested tests to be processed
• Deals directly with internal and external customers via telephone and electronic channels to:
• Communicate test status per protocol to respective customers
• Schedule requests for mobile phlebotomy
• Placing kit/supply orders
• Tracking orders
• Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed appointment, and other relevant inquiries
• Obtain and evaluate all relevant information to handle inquiries and compl