Finance Operations Specialist

As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.

What you'll do:

In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization:

• Manage a large volume of inbound and outbound emails with knowledge and efficiency.
• Provide accurate, valid and complete information to customers by using the right methods/tools
• Ensuring high levels of customer satisfaction through professional support.
• Collaborating closely with colleagues as required.
• Providing feedba