Manager, Enterprise Customer Success

As the Manager, Enterprise Customer Success, you will be driving a team to launch new customers, achieve adoption targets, and maximize customer delight, growth and retention. Key skills include customer health analysis on a micro and macro level to pinpoint specific customers who need extra focus and attention. Understanding both quantitative and qualitative factors is essential. Our focus is not only on our admins and Executive sponsors; end user experience is at the core of our values so driving your team to maximize satisfaction and follow up with NPS respondents is a key part of your day to day.

This will be a highly visible and highly cross functional role. The AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.  

Navan is a hybrid working model with an expectation of 4x a week based out of our Palo Alto, San Francisco, Austin or New York City offices. 

What You'll Do:

• Lead, scale, and manage a team of Enterprise Account Managers 
• Meet or exceed revenue goals
• Design and launch critical programs to improve customer experience and operational efficiency
• Provide b