Manager, Travel Services

The Manager, Travel Services leads a team of Travel Consultants and is accountable for team performance, service quality, employee development, and operational execution. This role supports Navan’s business goals while maintaining a best-in-class standard of service and fostering a culture of inclusion, trust, accountability, and teamwork.

The Manager leads, motivates, challenges, and develops the team in line with our service philosophy:

We provide industry-leading service that enables our customers to enjoy an exceptional and seamless travel and expense experience while achieving unparalleled levels of operational efficiency.

What You’ll Do

• Develop team members through regular interaction reviews, coaching sessions, performance conversations, and 1:1 meetings.
• Maintain an in-depth understanding of the day-to-day responsibilities, workflows, tools, and challenges of Travel Consultants.
• Step in to manage email, voice, and chat interactions when operational support or escalation handling is required.
• Review LLM quality evaluations and assess travel bookings and customer requests across relevant travel tools to ensure consistently high service standards.
• Identify operational errors and quality gaps, provide constructive