Product Director, AI Service Operations

 

We’re looking for a customer-obsessed Product Director to help make Navan known for personalized concierge service at scale. You will be directly responsible for Navan’s topline and bottomline by evolving our AI booking tools and cost of operations by products across Ava—Navan’s customer-facing AI service agent—consultant tools, and automation for travel and expense operation, as well as crisis management products.

 

You will continue to evolve Ava so it recognizes each customer’s context, anticipates needs, takes action, and brings in the right consultant at the right moment. You will also give consultants the context and tools to deliver the same personal, effortless experience.

 

This role connects product, operations, and customer experience. You will set the vision, product strategy and roadmap and partner with engineering, design, data, and operations to create one seamless service experience across Ava, consultants, and automation.

 

What You'll Do:

• Work with sales, consulting, and support teams to design new AI-based tools and automation to optimize efficiency.
• Manage a team of 2+ Product managers
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